Ordering
We normally process orders within 24 hours of submission, provided the billing information is verified and the items are in stock. Not all of the items on our website are in stock at all times. If there is a problem with your order, we will contact you as soon as possible. Keep in mind that we are closed on weekends and holidays.
Paypal Purchases
We are now accepting PayPal orders with confirmed addresses. If you don't have a confirmed address with PayPal, we will not be able to process your order. Orders over $100 will go through only if the shipping address is verified. At present, the only way to place a PayPal order is via the website. Please note that it is possible to authorize a PayPal transaction without submitting an order with us. If you do not receive a Needle Doctor order number, no order will appear in our system.
Domestic Shipping
Shipping rates vary depending on the destination of the package and the size and weight of the products. The rates for most smaller and lighter shipments are as follows:
UPS Ground- $7
UPS 3 Day- $10
UPS 2 Day Air- $20
UPS Next Day Saver- $30
UPS Next Day Air- $40
USPS Parcel Post- $7
USPS Priority Mail- $10 Shipping rates increase for heavier items. A $15-20 surcharge will be applied to all packages containing larger components such as turntables, amplifiers, etc. To inquire for rates, email your address to
shipping@needledoctor.com. We generally do not ship turntables nor any other large components via USPS.
International Shipping
International orders are primarily shipped via USPS Priority or Express Mail International, which starts at $22. These shipping methods offer tracking, insurance, and expedient delivery. Shipments typically arrive in one to two weeks, sometimes earlier. Rates vary depending on the weight of the parcel, the value of the items, and the destination of the package, so please inquire for quotes. Shipments via UPS and other major couriers may also be available. Check for prices by emailing
shipping@needledoctor.com.
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. We apologize for any inconvenience, but we do not accept online orders from the following countries due to a high volume of fraudulent transactions originating therefrom. We welcome wire-transfer purchases for customers affected by this effort. Contact
intl@needledoctor.com for wire-transfer information. Below are the countries from which we do not accept credit card nor Paypal orders:
Romania
Indonesia
Singapore
Ghana
Ukraine
Uganda
Nigeria
Hungary
Belarus
Estonia
Latvia
Lithuania
Slovak Republic
Russia
Yugoslavia
Macedonia
Phillipines
Thailand
Malaysia
Cuba
Iran
Iraq
North Korea
Lybia
Serbia
Sudan
