1). After placing an order for a Sumiko Blue Point, Blue Point Special or any cartridge with an original retail price of greater than $500 from the Needle Doctor's online store, a Return Authorization Number will be generated and emailed to you in the following business days.
2). Needle Doctor will immediately process and ship you a new cartridge before receiving your used cartridge.
3). Please ship your old cartridge in the packaging you received your new cartridge in. This will insure quality packaging avoiding shipping damage.