Hana Elliptical High Output Retip Trade
1) After placing your order, a Return Authorization Number (RA#) will be generated and emailed to you in the subsequent business days. 2) We will immediately process your order and ship you a new cartridge. 3) Using the packing in which you receive your new HANA, please send us your old one with your RA# referenced on said packing or on a document inside. Needle Doctor Contact Info and Address
4) You'll be given a two-week grace period from the date that you receive your new cartridge, after which we're authorized to charge you the full retail value (the difference between the trade price and retail).